Discount 7%

FE 20mm F1.8 G

Model: SEL20F18G
$1,279.00 $1,379.00
1

1. Prices indicated refer to Suggested Retail Price which includes GST and may change from time to time without prior notice and/or may vary for the same product with different colours.

* For orders placed before 2pm on Monday - Thursday excluding eve of public holidays. Next day delivery may not be applicable for products listed under Televisions and Home Cinema. Please expect a phone call after placing your order for arrangement of the date of delivery. For more information, please refer to our Online Shopping FAQ

*Services availability depends on region. A part or whole of software/services installed into or accessible through the product may be changed, discontinued, removed, suspended, or terminated without notice.

  • Overview

    Find out more about the product here.

  • Promotions

     


    Balancing wellness with your daily 9-to-5 can be tough, but it's essential for productivity and mental well-being. Sony is here to support your journey to inner harmony. Discover how Sony products can transform your everyday experiences and enjoy exclusive discounts with our promotion codes!

     Click here to read more on our products. 

    Finding Your Zen with Sony

    You won’t have peace of mind if you let negativity overwhelm you. Find nirvana with Sony's Noise-cancelling Headphones. Equipped with top notch sound isolation capabilities, you can leave the chaos of everyday life behind. 

    If you happen to be out-and-about frequently, then Sony's latest REON Pocket 5 is the perfect companion for you. Whether it is the blazing sun or chilly office environment, the Wearable Cooling and Warming Device seamlessly helps you to stay comfortable no matter where you may be. 

    Exclusive Promotion:

    Get $40 OFF with Promotion Code PEACE40 (minimum spend of $350)
    Get $20 OFF with Promotion Code PEACE20 (minimum spend of $100)
    Applies to Noise-Cancelling Headphones & REON 

       

      Indulge in Pure Entertainment

      In the hustle and bustle of work, deadlines, meetings and emails can leave one feeling completely drained by end of day.

      A great way to disconnect is by immersing yourself in your favourite show or movie - with your very own home theater! With the BRAVIA 9 & Bar 9 Home Theater Bundle, transforming your living room to the Ultimate Home Theater has never been easier.

      Plus, if you fancy gaming in the comfort of your couch, hook up the PlayStation 5 Slim and climb the leaderboard in your favourite titles. More of a PC gamer yourself? Gear up with our latest addition of INZONE Gaming Headsets to turn your next game night to an unforgettable one.

      Exclusive Promotion:

      Get $30 OFF with Promotion Code INDULGE30 (minimum spend of $200) 
      Applies to TV + Soundbar Bundles, TV+ PlayStation BundlesINZONE Headsets & PlayStation Console 

         

        Revitalise and Grow with Sony

        Learning a new skill is a pathway to personal growth, and these days, content creation has become increasingly popular. 

        You can get started with capturing stunning imagery and recording high-quality vlog and video content with the Sony ZV-1 II. Whether it is shooting your latest travel reel or sharing your success in the kitchen, The ZV-1 II makes it as easy as 1-2-3. 

        If mobile photography is your passion, the Xperia 1 VI is a must-try. Equipped with an 85-170mm optical telephoto lens for stunning, pixel-perfect photos and a 48-hour battery life to fuel your creativity.

        Exclusive Promotion:

        Get $50 OFF with Promotion Code GROWTH50 (minimum spend of $1000) 
        Applies to CameraLenses & Xperia 1 VI  

           

          All promotions above run from 1 July 2024 - 21 July 2024. Voucher terms & conditions apply.

           

          NEW MEMBER BONUS: My Sony Rewards

          My Sony Rewards gives you more reason to indulge! Sign up now and instantly receive an $5 voucher to splurge at any Sony Store. What's more? My Sony Rewards Vouchers are stackable with ongoing Sony Store promotions! Find out more about My Sony Rewards and voucher’s terms and conditions here.

           

        • Features
          A compact high-resolution 20mm F1.8 prime

          A compact high-resolution 20mm F1.8 prime

          Sony’s latest optical technology achieves impressive corner-to-corner resolution from maximum F1.8 aperture in a large-aperture wide-angle prime lens. It is also remarkably compact. Matched with an E-mount body this lens makes up a mobile system with outstanding AF performance, control, and reliability for a wide variety of shooting needs.

          Superb corner-to-corner resolution from F1.8

          Superb corner-to-corner resolution from F1.8

          Two AA (advanced aspherical) elements in an innovative optical design minimise aberration for outstanding corner-to-corner resolution right from the lens’s widest F1.8 aperture.

          Smooth, natural-looking bokeh

          Smooth, natural-looking bokeh

          In addition to precise control of spherical aberration that has a significant influence on bokeh quality, the FE 20mm F1.8 G has a 9-blade circular aperture that contributes to smooth, creamy bokeh and natural-looking highlights that are hallmarks of the G Lens series.

          Realistically rendered point sources

          Realistically rendered point sources

          Two AA (advanced aspherical) elements and three ED (Extra-low Dispersion) glass elements are employed to minimise sagittal flare so that point light sources are reproduced accurately, without colour smearing.

          Superb AF speed, precision, and tracking

          Superb AF speed, precision, and tracking

          Two XD (eXtreme Dynamic) Linear Motors easily keep up with Sony’s high-speed camera bodies, taking full advantage of their AF speed, precision, and tracking potential. New control algorithms make it possible to drive the lens’s large focus group smoothly and without delays for responsive, silent, low-vibration autofocus.

          Compact and lightweight for enhanced mobility and handling

          Compact and lightweight for enhanced mobility and handling

          An advanced optical design that includes two AA elements is supported by a refined mechanical system in a G Lens that weighs just 373 grams (13.2 oz.). Small size and light weight enhance mobility when used with compact E-mount bodies, and make up a well-balanced system that is ideal for use on gimbals or accessory grips. The FE 20mm F1.8 G is a versatile lens for a wide variety of still and movie shooting situations.

          Excellent close-up performance, even for selfies

          Excellent close-up performance, even for selfies

          In addition to the fact that 20mm is a great focal length for selfies, this lens has a minimum focusing distance of just 0.19 meter (0.63 ft) when used in AF mode, and an even closer 0.18 meter (0.59 ft) minimum focusing distance when focused manually. It is an excellent choice for gimbal/grip mounting, whether shooting selfies or other subjects.

          Nano AR Coating for crisp contrast

          Nano AR Coating for crisp contrast

          Sony’s original Nano AR Coating creates a precise, regular nanostructure on lens surfaces that does not interfere with light transmission while suppressing reflections that can cause flare and ghosting. Internal reflections are reduced to an absolute minimum, achieving outstanding clarity and contrast. (1. Nano AR Coating / 2. Glass / 3. Transmitted light)

          Dust and moisture resistant

          Dust and moisture resistant

          A dust and moisture resistant design provides the reliability needed for outdoor use in challenging conditions.

          Natural, linear manual focus response

          Natural, linear manual focus response

          Linear Response MF ensures that the focus ring responds directly and linearly to subtle control when focusing manually. Focus ring rotation translates directly to a corresponding change in focus, so control feels immediate and precise.

          Customisable focus hold button

          Customisable focus hold button

          A conveniently placed focus hold button not only offers easy focus hold control, but can be assigned to a variety of other functions from a menu accessed via the camera body.

          Fluorine front element coating

          Fluorine front element coating

          The front lens element features a fluorine coating that repels water, oil, and other contaminants, while making it easier to wipe off any contaminants or fingerprints that do become attached to the lens surface.

          Easy manual/auto focus switching

          Easy manual/auto focus switching

          A focus mode switch that allows instant switching between auto and manual focus modes can be a great advantage when shooting subjects or situations that require fine manual focus adjustment.

          Switchable aperture ring click stops

          Switchable aperture ring click stops

          In addition to providing the fast response required for professional application, the aperture ring includes a switch that turns its click stops on or off: ON for tactile feedback when shooting stills, or OFF for seamless, silent control when shooting movies.

          30mm equivalent on APS-C bodies

          30mm equivalent on APS-C bodies

          This lens also balances well on smaller APS-C format bodies, providing a very useful wide-angle focal length of 30mm (full-frame format equivalent). 30mm is great for taking snapshots around town, shooting the scenery while hiking or mountain climbing, and much more. The SEL20F18G is highly recommended for APS-C as well as full-frame users.

          Sony’s movie technology supports advanced moviemaking

          Sony’s movie technology supports advanced moviemaking

          Moviemaking advantages include fast, precise AF and tracking provided by the lens’s XD Linear Motors, an ultra-wide 20mm angle of view on full frame bodies (30mm on APS-C bodies or with Super 35 angle of view settings), a bright F1.8 maximum aperture, compact and lightweight design, excellent close-up performance, and more. In addition to the lens’s small size and light weight, its internal focus design makes it convenient for use on compact gimbals or grips for vlogging and other applications.

          Accepts a variety of filters

          Accepts a variety of filters

          Unlike many other ultra-wide-angle lenses, the lens accepts circular polarizing filters for landscapes, ND filters for movies, and other filter types so the user has full creative control.

        • Highlight

          Ultra-wide angle Prime G lens

          Lens Specifications

          Sony E-mount

          XD Linear Motor offering excellent response and low vibration for fast, precise, quiet AF

          Size & Weight

          73.5×84.7 mm (3 × 3 3/8 in.)

          Two AA elements and three ED glasses for high resolution throughout the image area

          Sony Nano AR Coating to eliminate flare and ghosting

          Focus hold button and other features support professional shooting needs

        • Specifications

          Lens Specifications

          Mount

          Sony E-mount

          Format

          35mm full frame

          Focal-Length (mm)

          20

          Focal Length (35mm) (APS-C)

          30

          Lens Groups / Elements

          12-14

          Angle of View (35mm)

          94

          Angle of View (APS-C)

          70

          Maximum aperture (F)

          1.8

          Minimum Aperture (F)

          22

          Aperture Blades

          9

          Circular Aperture

          Yes

          Minimum Focus Distance

          0.19 m (AF), 0.18 m (MF) (0.63 ft (AF), 0.59 ft (MF))

          Maximum Magnification ratio (x)

          0.20 (AF), 0.22 (MF)

          Filter Diameter (mm)

          67

          Image stabilization (SteadyShot)

          - (body-integrated)

          Teleconverter compatibility (x1.4)

          -

          Teleconverter compatibility (x2.0)

          -

          Hood Type

          Petal shape, bayonet type

          Size & Weight

          Dimensions (D x L)

          73.5×84.7 mm (3 × 3 3/8 in.)

          Weight

          373 g (13.2 oz.)

        • Delivery Information

          How much does delivery cost?

          Sony offers free deliveries for orders $100 and above. For orders below $100, a standard delivery charge of $2.90 will be applied during checkout.

           

          What is the expected delivery lead time?

          Products excluding those listed under Televisions and Home Cinema:

          For orders below $100, your order will be delivered within 3 working days upon order placement of products.

          For orders $100 and above, placed before 2pm on Monday - Thursday excluding eve of public holidays, delivery will be next day. Orders received on the weekend may take longer as some logistics partners do not support delivery on Sunday. Please refer to the following table for delivery estimates:

          Time Of Order

          Estimated Delivery Date

          Example

          Mon – Thu

          Orders before 2pm

          Receive it the next working day

          Order on Monday 11am, receive on Tuesday

          Mon – Thu

          Orders after 2pm

          Receive it the 3rd working day

          Order on Monday 2pm, receive on Wednesday

          Fri, Eve of PH

          Orders before 2pm

          Receive it the next working day

          Order on Thursday 11am (eve of PH), receive it on Monday

          Fri – Sun, Eve of PH

          Orders after 2pm

          Receive it on the 3rd  working day

          Order on Thursday 2pm (eve of PH), receive it on Tuesday

           

          Same day delivery is only applicable for orders $100 and above during selected periods and/ or models*. Same day delivery is only applicable for orders made on Monday - Saturday, before 2pm. Please expect a phone call after placing your order for arrangement of the time of delivery.

          *Same day delivery promotion period will be highlighted on homepage and/ or product page.

           

          Large products (products listed under Televisions and Home Cinema):

          Next day delivery may not be applicable. Please expect a phone call after placing your order for arrangement of the date of delivery.

          Some condominiums may have specific delivery time slots and/ or limit deliveries. Kindly check with your condominium management for the approved time slots for delivery. Please notify your condominium management once we have confirmed the delivery date and time.

           

          Where do you ship to?

          Shipping is only available within Singapore. Delivery will only be made to address located on the main Singapore island, with the exclusion of restricted zones. Delivery to Sentosa island will be subject to additional charges. Where Sony is unable to deliver, we will endeavour to notify you as soon as we become aware of the restriction.

          For more information, please refer to our Online Shopping FAQ

        • Overview
          • Overview

            Find out more about the product here.

        • Promotions
          • Promotions

             


            Balancing wellness with your daily 9-to-5 can be tough, but it's essential for productivity and mental well-being. Sony is here to support your journey to inner harmony. Discover how Sony products can transform your everyday experiences and enjoy exclusive discounts with our promotion codes!

             Click here to read more on our products. 

            Finding Your Zen with Sony

            You won’t have peace of mind if you let negativity overwhelm you. Find nirvana with Sony's Noise-cancelling Headphones. Equipped with top notch sound isolation capabilities, you can leave the chaos of everyday life behind. 

            If you happen to be out-and-about frequently, then Sony's latest REON Pocket 5 is the perfect companion for you. Whether it is the blazing sun or chilly office environment, the Wearable Cooling and Warming Device seamlessly helps you to stay comfortable no matter where you may be. 

            Exclusive Promotion:

            Get $40 OFF with Promotion Code PEACE40 (minimum spend of $350)
            Get $20 OFF with Promotion Code PEACE20 (minimum spend of $100)
            Applies to Noise-Cancelling Headphones & REON 

               

              Indulge in Pure Entertainment

              In the hustle and bustle of work, deadlines, meetings and emails can leave one feeling completely drained by end of day.

              A great way to disconnect is by immersing yourself in your favourite show or movie - with your very own home theater! With the BRAVIA 9 & Bar 9 Home Theater Bundle, transforming your living room to the Ultimate Home Theater has never been easier.

              Plus, if you fancy gaming in the comfort of your couch, hook up the PlayStation 5 Slim and climb the leaderboard in your favourite titles. More of a PC gamer yourself? Gear up with our latest addition of INZONE Gaming Headsets to turn your next game night to an unforgettable one.

              Exclusive Promotion:

              Get $30 OFF with Promotion Code INDULGE30 (minimum spend of $200) 
              Applies to TV + Soundbar Bundles, TV+ PlayStation BundlesINZONE Headsets & PlayStation Console 

                 

                Revitalise and Grow with Sony

                Learning a new skill is a pathway to personal growth, and these days, content creation has become increasingly popular. 

                You can get started with capturing stunning imagery and recording high-quality vlog and video content with the Sony ZV-1 II. Whether it is shooting your latest travel reel or sharing your success in the kitchen, The ZV-1 II makes it as easy as 1-2-3. 

                If mobile photography is your passion, the Xperia 1 VI is a must-try. Equipped with an 85-170mm optical telephoto lens for stunning, pixel-perfect photos and a 48-hour battery life to fuel your creativity.

                Exclusive Promotion:

                Get $50 OFF with Promotion Code GROWTH50 (minimum spend of $1000) 
                Applies to CameraLenses & Xperia 1 VI  

                   

                  All promotions above run from 1 July 2024 - 21 July 2024. Voucher terms & conditions apply.

                   

                  NEW MEMBER BONUS: My Sony Rewards

                  My Sony Rewards gives you more reason to indulge! Sign up now and instantly receive an $5 voucher to splurge at any Sony Store. What's more? My Sony Rewards Vouchers are stackable with ongoing Sony Store promotions! Find out more about My Sony Rewards and voucher’s terms and conditions here.

                   

              • features
                • Features
                  A compact high-resolution 20mm F1.8 prime

                  A compact high-resolution 20mm F1.8 prime

                  Sony’s latest optical technology achieves impressive corner-to-corner resolution from maximum F1.8 aperture in a large-aperture wide-angle prime lens. It is also remarkably compact. Matched with an E-mount body this lens makes up a mobile system with outstanding AF performance, control, and reliability for a wide variety of shooting needs.

                  Superb corner-to-corner resolution from F1.8

                  Superb corner-to-corner resolution from F1.8

                  Two AA (advanced aspherical) elements in an innovative optical design minimise aberration for outstanding corner-to-corner resolution right from the lens’s widest F1.8 aperture.

                  Smooth, natural-looking bokeh

                  Smooth, natural-looking bokeh

                  In addition to precise control of spherical aberration that has a significant influence on bokeh quality, the FE 20mm F1.8 G has a 9-blade circular aperture that contributes to smooth, creamy bokeh and natural-looking highlights that are hallmarks of the G Lens series.

                  Realistically rendered point sources

                  Realistically rendered point sources

                  Two AA (advanced aspherical) elements and three ED (Extra-low Dispersion) glass elements are employed to minimise sagittal flare so that point light sources are reproduced accurately, without colour smearing.

                  Superb AF speed, precision, and tracking

                  Superb AF speed, precision, and tracking

                  Two XD (eXtreme Dynamic) Linear Motors easily keep up with Sony’s high-speed camera bodies, taking full advantage of their AF speed, precision, and tracking potential. New control algorithms make it possible to drive the lens’s large focus group smoothly and without delays for responsive, silent, low-vibration autofocus.

                  Compact and lightweight for enhanced mobility and handling

                  Compact and lightweight for enhanced mobility and handling

                  An advanced optical design that includes two AA elements is supported by a refined mechanical system in a G Lens that weighs just 373 grams (13.2 oz.). Small size and light weight enhance mobility when used with compact E-mount bodies, and make up a well-balanced system that is ideal for use on gimbals or accessory grips. The FE 20mm F1.8 G is a versatile lens for a wide variety of still and movie shooting situations.

                  Excellent close-up performance, even for selfies

                  Excellent close-up performance, even for selfies

                  In addition to the fact that 20mm is a great focal length for selfies, this lens has a minimum focusing distance of just 0.19 meter (0.63 ft) when used in AF mode, and an even closer 0.18 meter (0.59 ft) minimum focusing distance when focused manually. It is an excellent choice for gimbal/grip mounting, whether shooting selfies or other subjects.

                  Nano AR Coating for crisp contrast

                  Nano AR Coating for crisp contrast

                  Sony’s original Nano AR Coating creates a precise, regular nanostructure on lens surfaces that does not interfere with light transmission while suppressing reflections that can cause flare and ghosting. Internal reflections are reduced to an absolute minimum, achieving outstanding clarity and contrast. (1. Nano AR Coating / 2. Glass / 3. Transmitted light)

                  Dust and moisture resistant

                  Dust and moisture resistant

                  A dust and moisture resistant design provides the reliability needed for outdoor use in challenging conditions.

                  Natural, linear manual focus response

                  Natural, linear manual focus response

                  Linear Response MF ensures that the focus ring responds directly and linearly to subtle control when focusing manually. Focus ring rotation translates directly to a corresponding change in focus, so control feels immediate and precise.

                  Customisable focus hold button

                  Customisable focus hold button

                  A conveniently placed focus hold button not only offers easy focus hold control, but can be assigned to a variety of other functions from a menu accessed via the camera body.

                  Fluorine front element coating

                  Fluorine front element coating

                  The front lens element features a fluorine coating that repels water, oil, and other contaminants, while making it easier to wipe off any contaminants or fingerprints that do become attached to the lens surface.

                  Easy manual/auto focus switching

                  Easy manual/auto focus switching

                  A focus mode switch that allows instant switching between auto and manual focus modes can be a great advantage when shooting subjects or situations that require fine manual focus adjustment.

                  Switchable aperture ring click stops

                  Switchable aperture ring click stops

                  In addition to providing the fast response required for professional application, the aperture ring includes a switch that turns its click stops on or off: ON for tactile feedback when shooting stills, or OFF for seamless, silent control when shooting movies.

                  30mm equivalent on APS-C bodies

                  30mm equivalent on APS-C bodies

                  This lens also balances well on smaller APS-C format bodies, providing a very useful wide-angle focal length of 30mm (full-frame format equivalent). 30mm is great for taking snapshots around town, shooting the scenery while hiking or mountain climbing, and much more. The SEL20F18G is highly recommended for APS-C as well as full-frame users.

                  Sony’s movie technology supports advanced moviemaking

                  Sony’s movie technology supports advanced moviemaking

                  Moviemaking advantages include fast, precise AF and tracking provided by the lens’s XD Linear Motors, an ultra-wide 20mm angle of view on full frame bodies (30mm on APS-C bodies or with Super 35 angle of view settings), a bright F1.8 maximum aperture, compact and lightweight design, excellent close-up performance, and more. In addition to the lens’s small size and light weight, its internal focus design makes it convenient for use on compact gimbals or grips for vlogging and other applications.

                  Accepts a variety of filters

                  Accepts a variety of filters

                  Unlike many other ultra-wide-angle lenses, the lens accepts circular polarizing filters for landscapes, ND filters for movies, and other filter types so the user has full creative control.

              • highlight
                • Highlight

                  Ultra-wide angle Prime G lens

                  Lens Specifications

                  Sony E-mount

                  XD Linear Motor offering excellent response and low vibration for fast, precise, quiet AF

                  Size & Weight

                  73.5×84.7 mm (3 × 3 3/8 in.)

                  Two AA elements and three ED glasses for high resolution throughout the image area

                  Sony Nano AR Coating to eliminate flare and ghosting

                  Focus hold button and other features support professional shooting needs

              • specifications
                • Specifications

                  Lens Specifications

                  Mount

                  Sony E-mount

                  Format

                  35mm full frame

                  Focal-Length (mm)

                  20

                  Focal Length (35mm) (APS-C)

                  30

                  Lens Groups / Elements

                  12-14

                  Angle of View (35mm)

                  94

                  Angle of View (APS-C)

                  70

                  Maximum aperture (F)

                  1.8

                  Minimum Aperture (F)

                  22

                  Aperture Blades

                  9

                  Circular Aperture

                  Yes

                  Minimum Focus Distance

                  0.19 m (AF), 0.18 m (MF) (0.63 ft (AF), 0.59 ft (MF))

                  Maximum Magnification ratio (x)

                  0.20 (AF), 0.22 (MF)

                  Filter Diameter (mm)

                  67

                  Image stabilization (SteadyShot)

                  - (body-integrated)

                  Teleconverter compatibility (x1.4)

                  -

                  Teleconverter compatibility (x2.0)

                  -

                  Hood Type

                  Petal shape, bayonet type

                  Size & Weight

                  Dimensions (D x L)

                  73.5×84.7 mm (3 × 3 3/8 in.)

                  Weight

                  373 g (13.2 oz.)

              • Reviews
                • Reviews
              • Delivery Information
                • Delivery Information

                  How much does delivery cost?

                  Sony offers free deliveries for orders $100 and above. For orders below $100, a standard delivery charge of $2.90 will be applied during checkout.

                   

                  What is the expected delivery lead time?

                  Products excluding those listed under Televisions and Home Cinema:

                  For orders below $100, your order will be delivered within 3 working days upon order placement of products.

                  For orders $100 and above, placed before 2pm on Monday - Thursday excluding eve of public holidays, delivery will be next day. Orders received on the weekend may take longer as some logistics partners do not support delivery on Sunday. Please refer to the following table for delivery estimates:

                  Time Of Order

                  Estimated Delivery Date

                  Example

                  Mon – Thu

                  Orders before 2pm

                  Receive it the next working day

                  Order on Monday 11am, receive on Tuesday

                  Mon – Thu

                  Orders after 2pm

                  Receive it the 3rd working day

                  Order on Monday 2pm, receive on Wednesday

                  Fri, Eve of PH

                  Orders before 2pm

                  Receive it the next working day

                  Order on Thursday 11am (eve of PH), receive it on Monday

                  Fri – Sun, Eve of PH

                  Orders after 2pm

                  Receive it on the 3rd  working day

                  Order on Thursday 2pm (eve of PH), receive it on Tuesday

                   

                  Same day delivery is only applicable for orders $100 and above during selected periods and/ or models*. Same day delivery is only applicable for orders made on Monday - Saturday, before 2pm. Please expect a phone call after placing your order for arrangement of the time of delivery.

                  *Same day delivery promotion period will be highlighted on homepage and/ or product page.

                   

                  Large products (products listed under Televisions and Home Cinema):

                  Next day delivery may not be applicable. Please expect a phone call after placing your order for arrangement of the date of delivery.

                  Some condominiums may have specific delivery time slots and/ or limit deliveries. Kindly check with your condominium management for the approved time slots for delivery. Please notify your condominium management once we have confirmed the delivery date and time.

                   

                  Where do you ship to?

                  Shipping is only available within Singapore. Delivery will only be made to address located on the main Singapore island, with the exclusion of restricted zones. Delivery to Sentosa island will be subject to additional charges. Where Sony is unable to deliver, we will endeavour to notify you as soon as we become aware of the restriction.

                  For more information, please refer to our Online Shopping FAQ