Premium Care - WF-1000XM5 $49

Model: PREMIUM CARE WF-1000XM5
$49.00
1

1. Prices indicated refer to Suggested Retail Price which includes GST and may change from time to time without prior notice and/or may vary for the same product with different colours.

* For orders placed before 2pm on Monday - Thursday excluding eve of public holidays. Next day delivery may not be applicable for products listed under Televisions and Home Cinema. Please expect a phone call after placing your order for arrangement of the date of delivery. For more information, please refer to our Online Shopping FAQ

*Services availability depends on region. A part or whole of software/services installed into or accessible through the product may be changed, discontinued, removed, suspended, or terminated without notice.

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  • Overview

    Get absolute peace of mind and enjoy your Sony experience to the fullest with Premium Care today.

    Eligible for WF-1000XM5

    What is Premium Care

    Premium Care, offered by Sony, is an optional service that customers can top up to enhance their ownership experience with selected Sony products. Designed to provide peace of mind, it includes extended warranty coverage, comprehensive Cleaning and Check & Maintenance (for selected items), and discounts on service parts (only for cases not covered by warranty).
     

    Who is eligible for Premium Care?

    Premium Care is available to customers who purchase selected Sony products. Please refer to the provided list of eligible models. To become eligible, you must:
    • Be a My Sony Rewards Member.
    • Register the warranty for your product purchased under My Sony Rewards program within 14 days of purchasing the main unit.

    When must I purchase Premium Care?

    Premium Care must be purchased within 30 days of purchasing the main unit to access the benefits.

    Can I cancel my Premium Care purchase?

    Yes, you can cancel your Premium Care purchase within 7 days of purchase for a full refund, provided no claim has taken place.

    What happens if my product needs repair under Premium Care?

    You may bring it in directly to our service centre at 313@somerset or drop it off at our collection centres. Location information can be found here.

    Domestic warranty terms and conditions apply.

    How and when can I redeem the one-time comprehensive Cleaning and Check & Maintenance included with my Premium Care service?

    You can redeem your one-time comprehensive Cleaning and Check & Maintenance at any time during the standard or extended warranty period. Here's how:

    • Bring the main unit to our designated service center at 313@somerset.
    • Ensure you have proof of purchase for the main unit and your Premium Care.
    • The comprehensive cleaning and maintenance check will take approximately 3 working days.
    • After completion, you can pick up your product from our service center.

    I am a tourist on vacation in Singapore. Will Premium Careapply when I’m back in my home country?

    Premium Care (i.e. extended warranty services, etc.) are only valid within Singapore, they are not applicable once you return to your home country.

    What damages will Premium Care’s warranty extension cover?

    Damage coverage will be identical with the standard warranty (12 months) and My Sony extended warranty (additional 3 months). You may review the terms and conditions here.

    Click here to find out more.
    Click here for full terms and conditions.
  • Promotions
    Sony Days 2024 Mid Year Promotion

    Dates: 16 May 2024 – 30 June 2024

    UNMISSABLE PROMOTIONS AT ALL SONY STORES

    1. WELCOME BONUS: Leap into the world of rewards with My Sony Rewards! Sign up now and instantly receive an $8 voucher to splurge at any Sony Store. It's shopping made sweeter from the start! Find out more about My Sony Rewards and voucher’s terms and conditions here.

     

    1. BEAT THE MONDAY BLUES WITH 2X POINTS: Mondays just got a lot more exciting! Earn double the rewards points on every purchase, every Monday. Exclusively for My Sony Rewards members’ purchase at Sony Stores —because who doesn’t love extra perks? Find out more here.

     

    EXCLUSIVE ONLINE ONLY OFFERS

    1. PURR-FECT DEALS - ONLINE EXCLUSIVE VOUCHERS
      • TV & Home Audio Voucher: $100 off minimum spend of $1000; Redeem with code: PURRFECT100
      • Camera Voucher: $50 off minimum spend $1000; Redeem with code: PURRFECT50
      • Storewide Voucher: $20 off minimum spend $200; Redeem with code: PURRFECT20
      • Vouchers terms & conditions apply.

     

    1. STAND A CHANCE TO WIN YOUR PURCHASE BACK! Imagine shopping and then winning it all back! Shop online during our promotion for your chance to have your purchase reimbursed up to a whopping $3000. Terms and conditions apply.

     

    IN-STORE FESTIVE FUN

    1. SNAP, SHARE & SAVE: Make your way to our Sony Store at 313@Somerset, strike a pose with THE CARFIELD MOVIE standee, and share it on social media. With a minimum purchase of $100, snag an adorable Garfield POP MART figure!

     

    1. SPIN & WIN: Making a purchase of $300 or more earns you a chance to spin the wheel. Fabulous prizes await, ranging from luxurious Gold Class movie tickets to exclusive Garfield merchandise.

     

    1. GARFIELD MEET & GREET ADVENTURE: Experience the excitement of meeting Garfield himself! Bring the family for a fun-filled day at selected Sony Stores and roadshows starting at 4pm. Don't miss this purr-fect opportunity!

     

    1. FURTOGRAPHY 101 WORKSHOP: Turn your pet’s adorable antics into stunning photos with professional tips from our pet photography workshop. Sign-up now!

    Gear up for a season of spectacular deals and delightful events at Sony Stores across the nation. Dive into the excitement—your ultimate shopping adventure awaits!

  • Delivery Information

    How much does delivery cost?

    Sony offers free deliveries for orders $100 and above. For orders below $100, a standard delivery charge of $2.90 will be applied during checkout.

     

    What is the expected delivery lead time?

    Products excluding those listed under Televisions and Home Cinema:

    For orders below $100, your order will be delivered within 3 working days upon order placement of products.

    For orders $100 and above, placed before 2pm on Monday - Thursday excluding eve of public holidays, delivery will be next day. Orders received on the weekend may take longer as some logistics partners do not support delivery on Sunday. Please refer to the following table for delivery estimates:

    Time Of Order

    Estimated Delivery Date

    Example

    Mon – Thu

    Orders before 2pm

    Receive it the next working day

    Order on Monday 11am, receive on Tuesday

    Mon – Thu

    Orders after 2pm

    Receive it the 3rd working day

    Order on Monday 2pm, receive on Wednesday

    Fri, Eve of PH

    Orders before 2pm

    Receive it the next working day

    Order on Thursday 11am (eve of PH), receive it on Monday

    Fri – Sun, Eve of PH

    Orders after 2pm

    Receive it on the 3rd  working day

    Order on Thursday 2pm (eve of PH), receive it on Tuesday

     

    Same day delivery is only applicable for orders $100 and above during selected periods and/ or models*. Same day delivery is only applicable for orders made on Monday - Saturday, before 2pm. Please expect a phone call after placing your order for arrangement of the time of delivery.

    *Same day delivery promotion period will be highlighted on homepage and/ or product page.

     

    Large products (products listed under Televisions and Home Cinema):

    Next day delivery may not be applicable. Please expect a phone call after placing your order for arrangement of the date of delivery.

    Some condominiums may have specific delivery time slots and/ or limit deliveries. Kindly check with your condominium management for the approved time slots for delivery. Please notify your condominium management once we have confirmed the delivery date and time.

     

    Where do you ship to?

    Shipping is only available within Singapore. Delivery will only be made to address located on the main Singapore island, with the exclusion of restricted zones. Delivery to Sentosa island will be subject to additional charges. Where Sony is unable to deliver, we will endeavour to notify you as soon as we become aware of the restriction.

    For more information, please refer to our Online Shopping FAQ

  • Overview
    • Overview

      Get absolute peace of mind and enjoy your Sony experience to the fullest with Premium Care today.

      Eligible for WF-1000XM5

      What is Premium Care

      Premium Care, offered by Sony, is an optional service that customers can top up to enhance their ownership experience with selected Sony products. Designed to provide peace of mind, it includes extended warranty coverage, comprehensive Cleaning and Check & Maintenance (for selected items), and discounts on service parts (only for cases not covered by warranty).
       

      Who is eligible for Premium Care?

      Premium Care is available to customers who purchase selected Sony products. Please refer to the provided list of eligible models. To become eligible, you must:
      • Be a My Sony Rewards Member.
      • Register the warranty for your product purchased under My Sony Rewards program within 14 days of purchasing the main unit.

      When must I purchase Premium Care?

      Premium Care must be purchased within 30 days of purchasing the main unit to access the benefits.

      Can I cancel my Premium Care purchase?

      Yes, you can cancel your Premium Care purchase within 7 days of purchase for a full refund, provided no claim has taken place.

      What happens if my product needs repair under Premium Care?

      You may bring it in directly to our service centre at 313@somerset or drop it off at our collection centres. Location information can be found here.

      Domestic warranty terms and conditions apply.

      How and when can I redeem the one-time comprehensive Cleaning and Check & Maintenance included with my Premium Care service?

      You can redeem your one-time comprehensive Cleaning and Check & Maintenance at any time during the standard or extended warranty period. Here's how:

      • Bring the main unit to our designated service center at 313@somerset.
      • Ensure you have proof of purchase for the main unit and your Premium Care.
      • The comprehensive cleaning and maintenance check will take approximately 3 working days.
      • After completion, you can pick up your product from our service center.

      I am a tourist on vacation in Singapore. Will Premium Careapply when I’m back in my home country?

      Premium Care (i.e. extended warranty services, etc.) are only valid within Singapore, they are not applicable once you return to your home country.

      What damages will Premium Care’s warranty extension cover?

      Damage coverage will be identical with the standard warranty (12 months) and My Sony extended warranty (additional 3 months). You may review the terms and conditions here.

      Click here to find out more.
      Click here for full terms and conditions.
  • Promotions
    • Promotions
      Sony Days 2024 Mid Year Promotion

      Dates: 16 May 2024 – 30 June 2024

      UNMISSABLE PROMOTIONS AT ALL SONY STORES

      1. WELCOME BONUS: Leap into the world of rewards with My Sony Rewards! Sign up now and instantly receive an $8 voucher to splurge at any Sony Store. It's shopping made sweeter from the start! Find out more about My Sony Rewards and voucher’s terms and conditions here.

       

      1. BEAT THE MONDAY BLUES WITH 2X POINTS: Mondays just got a lot more exciting! Earn double the rewards points on every purchase, every Monday. Exclusively for My Sony Rewards members’ purchase at Sony Stores —because who doesn’t love extra perks? Find out more here.

       

      EXCLUSIVE ONLINE ONLY OFFERS

      1. PURR-FECT DEALS - ONLINE EXCLUSIVE VOUCHERS
        • TV & Home Audio Voucher: $100 off minimum spend of $1000; Redeem with code: PURRFECT100
        • Camera Voucher: $50 off minimum spend $1000; Redeem with code: PURRFECT50
        • Storewide Voucher: $20 off minimum spend $200; Redeem with code: PURRFECT20
        • Vouchers terms & conditions apply.

       

      1. STAND A CHANCE TO WIN YOUR PURCHASE BACK! Imagine shopping and then winning it all back! Shop online during our promotion for your chance to have your purchase reimbursed up to a whopping $3000. Terms and conditions apply.

       

      IN-STORE FESTIVE FUN

      1. SNAP, SHARE & SAVE: Make your way to our Sony Store at 313@Somerset, strike a pose with THE CARFIELD MOVIE standee, and share it on social media. With a minimum purchase of $100, snag an adorable Garfield POP MART figure!

       

      1. SPIN & WIN: Making a purchase of $300 or more earns you a chance to spin the wheel. Fabulous prizes await, ranging from luxurious Gold Class movie tickets to exclusive Garfield merchandise.

       

      1. GARFIELD MEET & GREET ADVENTURE: Experience the excitement of meeting Garfield himself! Bring the family for a fun-filled day at selected Sony Stores and roadshows starting at 4pm. Don't miss this purr-fect opportunity!

       

      1. FURTOGRAPHY 101 WORKSHOP: Turn your pet’s adorable antics into stunning photos with professional tips from our pet photography workshop. Sign-up now!

      Gear up for a season of spectacular deals and delightful events at Sony Stores across the nation. Dive into the excitement—your ultimate shopping adventure awaits!

  • Delivery Information
    • Delivery Information

      How much does delivery cost?

      Sony offers free deliveries for orders $100 and above. For orders below $100, a standard delivery charge of $2.90 will be applied during checkout.

       

      What is the expected delivery lead time?

      Products excluding those listed under Televisions and Home Cinema:

      For orders below $100, your order will be delivered within 3 working days upon order placement of products.

      For orders $100 and above, placed before 2pm on Monday - Thursday excluding eve of public holidays, delivery will be next day. Orders received on the weekend may take longer as some logistics partners do not support delivery on Sunday. Please refer to the following table for delivery estimates:

      Time Of Order

      Estimated Delivery Date

      Example

      Mon – Thu

      Orders before 2pm

      Receive it the next working day

      Order on Monday 11am, receive on Tuesday

      Mon – Thu

      Orders after 2pm

      Receive it the 3rd working day

      Order on Monday 2pm, receive on Wednesday

      Fri, Eve of PH

      Orders before 2pm

      Receive it the next working day

      Order on Thursday 11am (eve of PH), receive it on Monday

      Fri – Sun, Eve of PH

      Orders after 2pm

      Receive it on the 3rd  working day

      Order on Thursday 2pm (eve of PH), receive it on Tuesday

       

      Same day delivery is only applicable for orders $100 and above during selected periods and/ or models*. Same day delivery is only applicable for orders made on Monday - Saturday, before 2pm. Please expect a phone call after placing your order for arrangement of the time of delivery.

      *Same day delivery promotion period will be highlighted on homepage and/ or product page.

       

      Large products (products listed under Televisions and Home Cinema):

      Next day delivery may not be applicable. Please expect a phone call after placing your order for arrangement of the date of delivery.

      Some condominiums may have specific delivery time slots and/ or limit deliveries. Kindly check with your condominium management for the approved time slots for delivery. Please notify your condominium management once we have confirmed the delivery date and time.

       

      Where do you ship to?

      Shipping is only available within Singapore. Delivery will only be made to address located on the main Singapore island, with the exclusion of restricted zones. Delivery to Sentosa island will be subject to additional charges. Where Sony is unable to deliver, we will endeavour to notify you as soon as we become aware of the restriction.

      For more information, please refer to our Online Shopping FAQ